I'm not sure what application installed these files, because the customer doesn't have Office 2002 installed (so I assume another application installed them). On one of the machines that was having printing issues, I noticed that there was an older version of usp10.dll (one incompatible with Crystal Reports XI) in the folder C:\Program Files\Common Files\Microsoft Shared\Office10\. However, we have a few other customers running various editions of Windows 7 that are not having any problems. One customer is consistently having printing issues on their Windows 7 machines (running Windows 7 Enterprise, 32-bit). We've found through experience that the Crystal Reports print engine crashes if it picks up the wrong version of usp10.dll (the Windows Uniscribe library). We have a legacy VB6 application that uses Crystal Reports XI to generate printed reports.
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